Terms of Service

Submitting the booking form sends us a ride request. It is not a confirmed booking until we confirm it with you and the price has been agreed. We will contact you to confirm using the phone number or email address you provide, so please make sure they are correct.

We recommend booking at least 2 hours ahead for rides around the city, and at least 24 hours ahead for airport transfers and special events.

Rides are quoted as a flat rate, agreed before the ride takes place. We do not apply surge pricing based on demand, weather or time of day.

Additional charges may apply where you request changes that materially alter the trip — for example added stops, extra waiting time beyond the agreed schedule, or a significant change of destination. Any such change will be discussed with you.

Tolls, airport fees and gratuity are handled as described to you at the time of booking.

Standard rides may be cancelled at no charge up to 2 hours before the scheduled pickup time. Cancellations after that point, or a no-show at the pickup location, may be charged.

Weddings, events and multi-vehicle bookings may be subject to different arrangements, which will be agreed with you when the booking is made.

If you need to change a booking, contact us as early as possible and we will move it rather than cancel it wherever we can.

For airport transfers we monitor your flight and adjust the pickup time accordingly at no extra charge, provided you have given us an accurate flight number at the time of booking.

Please be ready at the agreed pickup time and location. Seat belts must be worn, and passengers must comply with the law and with reasonable instructions from the chauffeur.

Smoking is not permitted in our vehicles. You are responsible for damage or specialist cleaning caused by you or your party beyond normal use.

Passenger and luggage capacity is limited by the vehicle booked. Please tell us the passenger and bag count when booking so we assign a suitable vehicle. Child seats are available on request if you tell us the ages in advance.

We plan routes and timings with a buffer, but we cannot guarantee arrival times where traffic, weather, road closures, accidents or other events outside our reasonable control cause delay.

We accept cash and major credit and debit cards. Business customers may be invoiced under an agreed account arrangement.

If you leave an item in a vehicle, contact us as soon as possible. We will make reasonable efforts to locate and return it, but we cannot accept responsibility for items left behind.

We provide our services with reasonable care and skill, and we carry the insurance required for licensed passenger transport in Massachusetts.

These terms are governed by the laws of the Commonwealth of Massachusetts.

Questions about these terms: Bostondinio Coach, 437 Turnpike St, Canton, MA 02021 — info@bostondiniocoach.com — (781) 777-3922.